About Us

Do you have a catalog I can request?

We do not have a printed catalog of the items that we carry. You can go to www.HardwareSales.com to see the full current selection of items that we carry.


I can't find your phone number, what is it?

You can call us at 1-866-556-1676 M-F 7:30am - 4:30pm Pacific Standard Time (PST). We are not open on the weekends to take phone calls.


What is your phone number?

We can be reached by phone Monday - Friday from 7:30am - 4:30pm Pacific Time (PST) 1-866-556-1676.


Where is Hardware Sales Inc. located?

Our Mailing Address is: Hardware Sales Inc. | Internet Division | 1380 Stonegate Way | Ferndale, WA 98248 | United States


Is your website secure?

Our shopping cart software uses the latest encryption technology to safeguard the transmission of your information. Additionally, we have teamed with Authorize.net to securely process transactions. Authorize.Net and HardwareSales.com are committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard.


Do you ship on Saturdays, Sundays, or Holidays?

We do not ship on Saturday, Sunday, or Holidays at this time. If you place your order after our shipping cut-off on Friday, your order will be shipped out first thing Monday.


Where in Washington are you located? Can I pick this item up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Can I pick this up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.

General Inquiries

Do you ship to APO/FPO?

We do not currently ship to APO/FPO for insurance and shipping reliability reasons.


Where is Hardware Sales Inc. located?

Our Mailing Address is:
Hardware Sales Inc.
Internet Division
1380 Stonegate Way
Ferndale, WA 98248
United States


Do you have a catalog I can request?

We do not have a printed catalog of the items that we carry. You can go to www.HardwareSales.com to see the full current selection of items that we carry.


I can't find your phone number, what is it?

You can call us at 1-866-556-1676 M-F 7:30am - 4:30pm Pacific Standard Time (PST). We are not open on the weekends to take phone calls.


Do you charge sales tax?

Sales tax is charged within the state of Washington (WA). You will see any applicable taxes in your shopping cart before confirming charges.


What is your phone number?

We can be reached by phone Monday - Friday from 7:30am - 4:30pm Pacific Time (PST) 1-866-556-1676.


This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.


Can I pick this up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Is your website secure?

Our shopping cart software uses the latest encryption technology to safeguard the transmission of your information. Additionally, we have teamed with Authorize.net to securely process transactions. Authorize.Net and HardwareSales.com are committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard.


What are your acceptable forms of payment?

HardwareSales.com accepts Visa, Mastercard, Discover, American Express, Paypal, Check, Money Order, and Google Checkout (where available from Google).


Do you ship on Saturdays, Sundays, or Holidays?

We do not ship on Saturday, Sunday, or Holidays at this time. If you place your order after our shipping cut-off on Friday, your order will be shipped out first thing Monday.


I received a damaged or defective product, how do I get a return authorization?

If you have received a damaged, or defective item you must contact HardwareSales.com within 7 days of receiving your order. Please email info@HardwareSales.com, please provide your Name or the E-Mail Address used to place the order and the Order Number, and we will provide you with instructions on how to return the product.


What kind of warranty does this reconditioned DeWALT item have?

Reconditioned DeWALT items have the exact same 1 year full warranty as a brand new tool has. Your receipt is your warranty, there are no warranty cards to fill out for DeWALT products. If you ever need to use your warranty, all you need to do is go to http://www.dewalt.com/Find-Service-Center.aspx and locate your nearest Factory Service Center or Authorized Service Center. They will be able to help you get your tool fixed for free under the terms of the warranty. If you have lost a copy of your receipt for warranty, email us and we can email you a copy of it.


Where in Washington are you located? Can I pick this item up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Do you ship to Hawaii?

Yes we ship to Hawaii but only by USPS. Unfortunately we are not able to ship to Hawaii in using any other shipping methods. Items weighing over 70 lbs are not available for shipping to Hawaii.


How long does shipping and delivery take?

Delivery times vary by location and the shipping method you select. Orders are processed and shipped within one business day. FedEx International Priority usually takes 2-3 business days, FedEx International Economy takes 3-5 business days and USPS (where available) takes 3-9 business days. We pride ourselves on rapid shipping.


Is the warranty valid in Australia?

Currently the warranties for all of the items that we sell are valid in North America only. If you purchase an item and have it shipped outside of North America, you will need to send it back to us for warranty work.


Do you ship to Alaska?

Yes we ship to Alaska but only by USPS. Unfortunately we are not able to ship to Alaska in using any other shipping methods. Items weighing over 70 lbs are not available for shipping to Alaska.


Do I receive a tracking number?

Yes. A tracking number will be emailed to you the moment your order ships. You may also log in to your account to obtain tracking information for your order.


Do you charge in any currency other than U.S. Dollars?

Currently we only accept US funds for purchases.


Do I need to pay taxes on this order?

For US orders, tax is only charged for orders shipped to Washington State.
For orders outside of the US, you will need to pay duties and taxes on your shipment when it is delivered to you. These taxes are determined by our country's customs departments and are not charged at the time of checkout. The taxes will be collected by the shipping carrier.


Do you give volume discounts or discounts for large purchases?

Volume discounts are not always available for all items. All volume discounts or wholsale order requests should be made by emailing info@HardwareSales.com
Please include the number of items you would like as well as the part number of the item and where the items would be shipping to.


Can you mark my package as "Gift" so I do not have to pay customs fees?

No, we apologzie but marking commercial shipments as gift is against the law.


Do you ship to Puerto Rico?

I am sorry but due to shipping reliability and insurance issues, we do not ship to Puerto Rico.


Will this DW9116 DeWALT battery charger work with my Black and Decker Firestorm battery?

We have never fully tested this at our facility but we have heard from numerous customers that the DeWALT charger will work on the Black and Decker batteries. The DeWALT charger is apparently made to a higher standard than the Black and Decker Firestorm charger is.

Products

Will this DW9116 DeWALT battery charger work with my Black and Decker Firestorm battery?

We have never fully tested this at our facility but we have heard from numerous customers that the DeWALT charger will work on the Black and Decker batteries. The DeWALT charger is apparently made to a higher standard than the Black and Decker Firestorm charger is.


Do you have a catalog I can request?

We do not have a printed catalog of the items that we carry. You can go to www.HardwareSales.com to see the full current selection of items that we carry.


This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.


Can I download the DW9116 charger manual?

The DW9116 DeWalt Charger Manual can be downloaded from this link. http://www.hardwaresalesinc.net/dewalt/dw9116.pdf


Will my 18v DeWALT battery work with this tool?

Yes, all 18v DeWALT batteries work with all 18v DeWALT tools (exception is the Univolt batteries first made by DeWALT over 15 years ago)


Do I need an XRP battery for this Cordless 18v DeWALT tool?

No, you do not need to have a DC9096 XRP battery for any of the 18v DeWALT tools. While this battery will work with any of the 18v DeWALT tools, it is not required for any of them either. Any model of 18v DeWALT battery will work with any model of 18v DeWALT tool (except the Univolt battery which was DeWALT's first cordless battery made over 15 years ago).


What kind of warranty does this reconditioned DeWALT item have?

Reconditioned DeWALT items have the exact same 1 year full warranty as a brand new tool has. Your receipt is your warranty, there are no warranty cards to fill out for DeWALT products. If you ever need to use your warranty, all you need to do is go to http://www.dewalt.com/Find-Service-Center.aspx and locate your nearest Factory Service Center or Authorized Service Center. They will be able to help you get your tool fixed for free under the terms of the warranty. If you have lost a copy of your receipt for warranty, email us and we can email you a copy of it.


Do you have this Milwaukee charger in 220v, 230v, or 240v?

We do not have access to chargers other than 110v chargers in the US. If you need a charger that is different than 110v for your country's power supply, you would need to get a step down power converter to plug this charger into. They are common in most countries.


Is the warranty valid in Australia?

Currently the warranties for all of the items that we sell are valid in North America only. If you purchase an item and have it shipped outside of North America, you will need to send it back to us for warranty work.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.


I received a damaged or defective product, how do I get a return authorization?

If you have received a damaged, or defective item you must contact HardwareSales.com within 7 days of receiving your order. Please email info@HardwareSales.com, please provide your Name or the E-Mail Address used to place the order and the Order Number, and we will provide you with instructions on how to return the product.

Products / DeWALT

Will this DW9116 DeWALT battery charger work with my Black and Decker Firestorm battery?

We have never fully tested this at our facility but we have heard from numerous customers that the DeWALT charger will work on the Black and Decker batteries. The DeWALT charger is apparently made to a higher standard than the Black and Decker Firestorm charger is.


This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.


Can I download the DW9116 charger manual?

The DW9116 DeWalt Charger Manual can be downloaded from this link. http://www.hardwaresalesinc.net/dewalt/dw9116.pdf


Do I need an XRP battery for this Cordless 18v DeWALT tool?

No, you do not need to have a DC9096 XRP battery for any of the 18v DeWALT tools. While this battery will work with any of the 18v DeWALT tools, it is not required for any of them either. Any model of 18v DeWALT battery will work with any model of 18v DeWALT tool (except the Univolt battery which was DeWALT's first cordless battery made over 15 years ago).


What kind of warranty does this reconditioned DeWALT item have?

Reconditioned DeWALT items have the exact same 1 year full warranty as a brand new tool has. Your receipt is your warranty, there are no warranty cards to fill out for DeWALT products. If you ever need to use your warranty, all you need to do is go to http://www.dewalt.com/Find-Service-Center.aspx and locate your nearest Factory Service Center or Authorized Service Center. They will be able to help you get your tool fixed for free under the terms of the warranty. If you have lost a copy of your receipt for warranty, email us and we can email you a copy of it.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.


Will my 18v DeWALT battery work with this tool?

Yes, all 18v DeWALT batteries work with all 18v DeWALT tools (exception is the Univolt batteries first made by DeWALT over 15 years ago)

Products / Milwaukee

Do you have this Milwaukee charger in 220v, 230v, or 240v?

We do not have access to chargers other than 110v chargers in the US. If you need a charger that is different than 110v for your country's power supply, you would need to get a step down power converter to plug this charger into. They are common in most countries.


This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.

Products / Porter Cable

This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.


This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.

Products / Black & Decker

Will this DW9116 DeWALT battery charger work with my Black and Decker Firestorm battery?

We have never fully tested this at our facility but we have heard from numerous customers that the DeWALT charger will work on the Black and Decker batteries. The DeWALT charger is apparently made to a higher standard than the Black and Decker Firestorm charger is.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.


This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.

Payment

Do you charge sales tax?

Sales tax is charged within the state of Washington (WA). You will see any applicable taxes in your shopping cart before confirming charges.


Is your website secure?

Our shopping cart software uses the latest encryption technology to safeguard the transmission of your information. Additionally, we have teamed with Authorize.net to securely process transactions. Authorize.Net and HardwareSales.com are committed to providing our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard.


Do you give volume discounts or discounts for large purchases?

Volume discounts are not always available for all items. All volume discounts or wholsale order requests should be made by emailing info@HardwareSales.com
Please include the number of items you would like as well as the part number of the item and where the items would be shipping to.


Do you charge in any currency other than U.S. Dollars?

Currently we only accept US funds for purchases.


Do I need to pay taxes on this order?

For US orders, tax is only charged for orders shipped to Washington State.
For orders outside of the US, you will need to pay duties and taxes on your shipment when it is delivered to you. These taxes are determined by our country's customs departments and are not charged at the time of checkout. The taxes will be collected by the shipping carrier.


What are your acceptable forms of payment?

HardwareSales.com accepts Visa, Mastercard, Discover, American Express, Paypal, Check, Money Order, and Google Checkout (where available from Google).

Shipping

Do you ship to APO/FPO?

We do not currently ship to APO/FPO for insurance and shipping reliability reasons.


Can I pick this up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Do you ship on Saturdays, Sundays, or Holidays?

We do not ship on Saturday, Sunday, or Holidays at this time. If you place your order after our shipping cut-off on Friday, your order will be shipped out first thing Monday.


Do you ship by USPS to Canada? I don't want to pay brokerage fees.

The majority of items that we ship to Canada, we can only ship by FedEx International. THERE ARE NO BROKERAGE FEES. We only ship by Air and there are not brokerage fees for air shipments, only ground shipments. You are still responsible for all import fees (same fees you pay with USPS or any other carrier). These are usually just GST/PST but may also contain some import tax depending on many factors such as total item cost, country of origin, type of item, etc. We generally do not ship by USPS because it is significantly less reliable with poor/no tracking and takes longer.


I received a damaged or defective product, how do I get a return authorization?

If you have received a damaged, or defective item you must contact HardwareSales.com within 7 days of receiving your order. Please email info@HardwareSales.com, please provide your Name or the E-Mail Address used to place the order and the Order Number, and we will provide you with instructions on how to return the product.


Where in Washington are you located? Can I pick this item up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Do you ship to Hawaii?

Yes we ship to Hawaii but only by USPS. Unfortunately we are not able to ship to Hawaii in using any other shipping methods. Items weighing over 70 lbs are not available for shipping to Hawaii.


How long does shipping and delivery take?

Delivery times vary by location and the shipping method you select. Orders are processed and shipped within one business day. FedEx International Priority usually takes 2-3 business days, FedEx International Economy takes 3-5 business days and USPS (where available) takes 3-9 business days. We pride ourselves on rapid shipping.


Is the warranty valid in Australia?

Currently the warranties for all of the items that we sell are valid in North America only. If you purchase an item and have it shipped outside of North America, you will need to send it back to us for warranty work.


Do you ship to Alaska?

Yes we ship to Alaska but only by USPS. Unfortunately we are not able to ship to Alaska in using any other shipping methods. Items weighing over 70 lbs are not available for shipping to Alaska.


Do you ship Internationally?

Yes, all items are available for international shipping except for DeWALT / Porter-Cable / Delta products which are only available in the US and Canada.


Do you ship to Africa?

We do not ship to Africa due to shipping reliability and insurance reasons.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.


Do I receive a tracking number?

Yes. A tracking number will be emailed to you the moment your order ships. You may also log in to your account to obtain tracking information for your order.


Can you mark my package as "Gift" so I do not have to pay customs fees?

No, we apologzie but marking commercial shipments as gift is against the law.


Do you ship to Russia?

We do not ship to Russia due to shipping reliability and insurance reasons.


Where is Hardware Sales Inc. located?

Our Mailing Address is:
Hardware Sales Inc.
Internet Division
1380 Stonegate Way
Ferndale, WA 98248
United States


Do you ship to Nigeria?

We do not ship to Nigeria due to shipping reliability and insurance reasons.


Do you ship to Greece?

We do not ship to Greece due to shipping reliability and insurance reasons.


Do you ship to my country?

Countries we ship to:

United States
Australia
Austria
Belgium
Canada
Cyprus
Denmark
France
Finland
Germany
Iceland
Ireland
Israel
Italy
Japan
Korea (South)
Netherlands
New Zealand
Norway
Spain
Sweden
Switzerland
Taiwan
United Kingdom

Countries that we DO NOT ship to:

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian
Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia (Hrvatska)
Cuba
Czech Republic
Czechoslovakia (former)
Democratic Republic of Timor-Leste
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and McDonald Islands
Honduras
Hong Kong
Hungary
India
Indonesia
Iran
Iraq
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea (North)
Korea (South)
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
Neutral Zone
New Caledonia
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Oman
Pakistan
Palau
Palestinian Authority
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
S. Georgia and S. Sandwich Isls.
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovak Republic
Slovenia
Solomon Islands
Somalia
South Africa
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Syria
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe


Do you ship to Puerto Rico?

I am sorry but due to shipping reliability and insurance issues, we do not ship to Puerto Rico.

Shipping / International

Do you ship to APO/FPO?

We do not currently ship to APO/FPO for insurance and shipping reliability reasons.


Do you ship to my country?

Countries we ship to:

United States
Australia
Austria
Belgium
Canada
Cyprus
Denmark
France
Finland
Germany
Iceland
Ireland
Israel
Italy
Japan
Korea (South)
Netherlands
New Zealand
Norway
Spain
Sweden
Switzerland
Taiwan
United Kingdom

Countries that we DO NOT ship to:

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia (Hrvatska)
Cuba
Czech Republic
Czechoslovakia (former)
Democratic Republic of Timor-Leste
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and McDonald Islands
Honduras
Hong Kong
Hungary
India
Indonesia
Iran
Iraq
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea (North)
Korea (South)
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
Neutral Zone
New Caledonia
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Oman
Pakistan
Palau
Palestinian Authority
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
S. Georgia and S. Sandwich Isls.
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovak Republic
Slovenia
Solomon Islands
Somalia
South Africa
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Syria
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe


Do you ship on Saturdays, Sundays, or Holidays?

We do not ship on Saturday, Sunday, or Holidays at this time. If you place your order after our shipping cut-off on Friday, your order will be shipped out first thing Monday.


Do you ship by USPS to Canada? I don't want to pay brokerage fees.

The majority of items that we ship to Canada, we can only ship by FedEx International. THERE ARE NO BROKERAGE FEES. We only ship by Air and there are not brokerage fees for air shipments, only ground shipments. You are still responsible for all import fees (same fees you pay with USPS or any other carrier). These are usually just GST/PST but may also contain some import tax depending on many factors such as total item cost, country of origin, type of item, etc. We generally do not ship by USPS because it is significantly less reliable with poor/no tracking and takes longer.


I received a damaged or defective product, how do I get a return authorization?

If you have received a damaged, or defective item you must contact HardwareSales.com within 7 days of receiving your order. Please email Info@HardwareSales.com, please provide your Name or the E-Mail Address used to place the order and the Order Number, and we will provide you with instructions on how to return the product.


How long does shipping and delivery take?

Delivery times vary by location and the shipping method you select. Orders are processed and shipped within one business day. FedEx International Priority usually takes 2-3 business days, FedEx International Economy takes 3-5 business days and USPS (where available) takes 3-9 business days. We pride ourselves on rapid shipping.


Is the warranty valid in Australia?

Currently the warranties for all of the items that we sell are valid in North America only. If you purchase an item and have it shipped outside of North America, you will need to send it back to us for warranty work.


Do you ship Internationally?

Yes, all items are available for international shipping except for DeWALT / Porter Cable / Delta products which are only available in the US and Canada.


Do you ship to Africa?

We do not ship to Africa due to shipping reliability and insurance reasons.


Can you ship this DeWALT / Porter Cable / Delta item to my country?

Currently DeWALT will not allow any North American seller to sell US DeWALT / Porter Cable / Delta products outside of North America. That means we can only ship these items to the US and Canada at this time. We cannot ship these items to the UK, Ireland, Sweden, Netherlands, Denmark, Norway, Germany, Austria, Australia, New Zealand, or any other country outside of North America. In order to maintain good standing with DeWALT, we must follow this rule. Thank you for your understanding.
We can however still ship all other items worldwide.


Do I receive a tracking number?

Yes. A tracking number will be emailed to you the moment your order ships. You may also log in to your account to obtain tracking information for your order.


Can you mark my package as "Gift" so I do not have to pay customs fees?

No, we apologzie but marking commercial shipments as gift is against the law.


Do you ship to Nigeria?

We do not ship to Nigeria due to shipping reliability and insurance reasons.


Where is Hardware Sales Inc. located?

Our Mailing Address is:
Hardware Sales Inc.
Internet Division
1380 Stonegate Way
Ferndale, WA 98248
United States


Do you ship to Russia?

We do not ship to Russia due to shipping reliability and insurance reasons.


Do you ship to Greece?

We do not ship to Greece due to shipping reliability and insurance reasons.


Do you ship to Puerto Rico?

I am sorry but due to shipping reliability and insurance issues, we do not ship to Puerto Rico.

Shipping / Domestic

Do you ship to APO/FPO?

We do not currently ship to APO/FPO for insurance and shipping reliability reasons.


Do you ship to my country?

Countries we ship to:
United States
Australia
Austria
Belgium
Canada
Cyprus
Denmark
France
Finland
Germany
Iceland
Ireland
Israel
Italy
Japan
Korea (South)
Netherlands
New Zealand
Norway
Spain
Sweden
Switzerland
Taiwan
United Kingdom

Countries that we DO NOT ship to:

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia (Hrvatska)
Cuba
Czech Republic
Czechoslovakia (former)
Democratic Republic of Timor-Leste
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and McDonald Islands
Honduras
Hong Kong
Hungary
India
Indonesia
Iran
Iraq
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea (North)
Korea (South)
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
Neutral Zone
New Caledonia
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Oman
Pakistan
Palau
Palestinian Authority
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
S. Georgia and S. Sandwich Isls.
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovak Republic
Slovenia
Solomon Islands
Somalia
South Africa
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Syria
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe


Can I pick this up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Do you ship on Saturdays, Sundays, or Holidays?

We do not ship on Saturday, Sunday, or Holidays at this time. If you place your order after our shipping cut-off on Friday, your order will be shipped out first thing Monday.


Do you ship by USPS to Canada? I don't want to pay brokerage fees.

The majority of items that we ship to Canada, we can only ship by FedEx International. THERE ARE NO BROKERAGE FEES. We only ship by Air and there are not brokerage fees for air shipments, only ground shipments. You are still responsible for all import fees (same fees you pay with USPS or any other carrier). These are usually just GST/PST but may also contain some import tax depending on many factors such as total item cost, country of origin, type of item, etc. We generally do not ship by USPS because it is significantly less reliable with poor/no tracking and takes longer.


I received a damaged or defective product, how do I get a return authorization?

If you have received a damaged, or defective item you must contact HardwareSales.com within 7 days of receiving your order. Please email Info@HardwareSales.com, please provide your Name or the E-Mail Address used to place the order and the Order Number, and we will provide you with instructions on how to return the product.


Where in Washington are you located? Can I pick this item up locally?

I am sorry but we do not offer local pickup for internet purchases. All items that we have listed online are only shipped from our internet warehouse.


Do you ship to Hawaii?

Yes we ship to Hawaii but only by USPS. Unfortunately we are not able to ship to Hawaii in using any other shipping methods. Items weighing over 70 lbs are not available for shipping to Hawaii.


How long does shipping and delivery take?

Delivery times vary by location and the shipping method you select. Orders are processed and shipped within one business day. FedEx International Priority usually takes 2-3 business days, FedEx International Economy takes 3-5 business days and USPS (where available) takes 3-9 business days. We pride ourselves on rapid shipping.


Is the warranty valid in Australia?

Currently the warranties for all of the items that we sell are valid in North America only. If you purchase an item and have it shipped outside of North America, you will need to send it back to us for warranty work.


Do you ship to Alaska?

Yes we ship to Alaska but only by USPS. Unfortunately we are not able to ship to Alaska in using any other shipping methods. Items weighing over 70 lbs are not available for shipping to Alaska.


Do I receive a tracking number?

Yes. A tracking number will be emailed to you the moment your order ships. You may also log in to your account to obtain tracking information for your order.


Can you mark my package as "Gift" so I do not have to pay customs fees?

No, we apologzie but marking commercial shipments as gift is against the law.


Where is Hardware Sales Inc. located?

Our Mailing Address is:
Hardware Sales Inc.
Internet Division
1380 Stonegate Way
Ferndale, WA 98248
United States


Do you ship to Puerto Rico?

I am sorry but due to shipping reliability and insurance issues, we do not ship to Puerto Rico.

Taxes

Do you charge sales tax?

Sales tax is charged within the state of Washington (WA). You will see any applicable taxes in your shopping cart before confirming charges.


Where is Hardware Sales Inc. located?

Our Mailing Address is:
Hardware Sales Inc.
Internet Division
1380 Stonegate Way
Ferndale, WA 98248
United States


Do I need to pay taxes on this order?

For US orders, tax is only charged for orders shipped to Washington State.
For orders outside of the US, you will need to pay duties and taxes on your shipment when it is delivered to you. These taxes are determined by our country's customs departments and are not charged at the time of checkout. The taxes will be collected by the shipping carrier.

Warranties

This is a reconditioned item, what does reconditioned mean exactly?

Tools get reconditioned for a variety of reasons. If the tool had a defect during manufacturing, it may get sent to be reconditioned at the manufacturer's reconditioning factory. They will test the tool, fix anything that needs to be fixed, and since it isn't new anymore, it gets sold as Factory Reconditioned. Other reasons why a tool would be factory reconditioned would be if the tool was sold to a customer and they returned it for whatever reason under the manufacturer's return policy. If the tool is still in like new condition, it will be sent to be reconditioned. Sometimes on older model products, stores will send back their stock on the shelf so they don't get stuck with an old model. Also, it has happened that a manufacturer will have too many of a product in stock and is having trouble moving it so they may take new stock and put a reconditioned sticker on it so they can sell it out at a lower price without affecting the market price for it's new tools. There are many scenarios that would make a tool a reconditioned tool but as far as DeWALT reconditioned tools go, they only send back quality, new or like new looking tools. They generally look new but can have a scrape or scratch depending on their origin.


Is the warranty valid in Australia?

Currently the warranties for all of the items that we sell are valid in North America only. If you purchase an item and have it shipped outside of North America, you will need to send it back to us for warranty work.


What kind of warranty does this reconditioned DeWALT item have?

Reconditioned DeWALT items have the exact same 1 year full warranty as a brand new tool has. Your receipt is your warranty, there are no warranty cards to fill out for DeWALT products. If you ever need to use your warranty, all you need to do is go to http://www.dewalt.com/Find-Service-Center.aspx and locate your nearest Factory Service Center or Authorized Service Center. They will be able to help you get your tool fixed for free under the terms of the warranty. If you have lost a copy of your receipt for warranty, email us and we can email you a copy of it.


I received a damaged or defective product, how do I get a return authorization?

If you have received a damaged, or defective item you must contact HardwareSales.com within 7 days of receiving your order. Please email info@HardwareSales.com, please provide your Name or the E-Mail Address used to place the order and the Order Number, and we will provide you with instructions on how to return the product.